Verdant — Engineering a Conversion-First Shopping Experience

Verdant — Engineering a Conversion-First Shopping Experience

An end-to-end e-commerce redesign for a premium sustainable goods brand — built to earn trust and reduce friction at every step.

year
Industry
E-Commerce / Sustainable Retail
Client
Verdant Co.
timeline
10
Weeks
A delicate, white cyclamen flower with soft pink and red accents is captured in a side view against a neutral, blurred background, emphasizing its graceful, curved stem and smooth petals.
A luminescent, white tulip with iridescent green and pink hues gracefully emerges from a soft, flowing, metallic fabric surface, set against a dark, minimalist background.
A delicate, abstract depiction of a pink flower with softly blurred petals set against a light blue background.

Overview

Verdant sells premium home and lifestyle goods positioned at the intersection of sustainability and luxury. Their audience is values-driven, research-heavy, and skeptical of greenwashing — they read before they buy. The existing storefront had been built on a generic Shopify theme that reflected none of this. Strong products were buried behind weak product pages, overwhelming navigation, and a checkout flow that collapsed on mobile. Our brief was direct: redesign the full purchase journey to match the quality of what's inside the box.

A delicate, translucent white flower with hints of pink and red petals is illuminated against a dark background, showcasing its intricate textures and gentle folds.
A delicate white tulip with softly blurred petals is captured in motion against a vibrant orange background, creating a dreamy and ethereal effect.

Challenge

The brand had a 2.1% conversion rate against a category average of 3.4% — a gap that translated to significant monthly revenue loss. Exit analysis revealed three critical drop-off points: the product detail page due to lack of trust signals, the cart due to no reassurance or urgency, and mobile checkout due to form friction and no progress indication. The existing design language was inconsistent — three different type scales, four button styles, and photography that ranged from editorial to amateur. There was no coherent visual identity holding the experience together.

A delicate, soft-focus image of a pink hibiscus flower with translucent petals against a light blue, dreamy background, highlighting the ethereal beauty of the bloom.
A delicate, close-up image of a single white cyclamen flower with soft petals tinged with pink and a gracefully arching stem, set against a blurred, neutral background.

Solution

We restructured the product detail page around a trust architecture — material sourcing, third-party certifications, and customer proof positioned before the add-to-cart action. A persistent sticky cart with micro-animation reinforced selection without disrupting flow. Checkout was reduced from 5 steps to 2 with inline validation and smart address completion. Mobile was rebuilt ground-up with thumb-zone optimisation. Within 6 weeks of launch conversion rate rose to 3.9% and mobile revenue share increased from 31% to 47%.

A delicate, translucent flower with light peach and soft white petals, featuring subtle red accents, is illuminated against a dark background, showcasing its intricate textures and vibrant details.
A single white tulip with delicate petals is softly illuminated against a dark, neutral background, showcasing its subtle iridescent hues of green and pink.

In Numbers

A research-backed commerce redesign that turned a trusted brand's weakest touchpoint into its strongest sales channel — with a focus on earning confidence before asking for commitment.

+85%

Conversion rate improvement

Conversion rate improvement

+52%

Mobile revenue share

Mobile revenue share

2-step

Checkout flow

Checkout flow

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An end-to-end e-commerce redesign for a premium sustainable goods brand — built to earn trust and reduce friction at every step.

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